Privacy Policy

Seva Senior Homes respects the privacy of seniors, families and website visitors. This policy explains how we collect, use and protect information shared through our website.

Information We Collect

When you submit an enquiry, we may collect:

• Name
• Mobile number
• Email address
• Senior's age
• Relationship with the senior
• Medical information
• Support required
• City
• Message or enquiry details

How We Use Your Information

We use this information to:

• Respond to enquiries
• Contact you by phone, WhatsApp or email
• Schedule property visits or discussions
• Understand the senior's requirements
• Conduct an initial suitability assessment
• Support the admission process

Sharing of Information

Your information is primarily accessible only to authorised Seva Senior Homes team members.

Where necessary, limited information may be shared with trusted service providers that support our website, communications, or business operations.

We do not sell or rent personal information.

Information may also be shared when required by law or during an emergency for a resident's safety.

Data Storage and Security

We take reasonable steps to protect personal information through restricted access, password-protected systems and secure storage practices.

Website enquiry information that does not result in admission may generally be retained for up to 24 months from the last meaningful interaction, unless a longer period is required for legal or operational reasons.

Your Rights

You may contact us to:

• Access your personal information
• Correct inaccurate information
• Request deletion where appropriate
• Withdraw consent for optional communication
• Raise a privacy concern

Some information may need to be retained where required for legal, billing, safety or contractual purposes.